This notice describes how ANB Dental handles patient-linked case files supplied by clinics for custom laboratory services.
Effective 27 July 2026.
This policy is for ANB Dental’s professional laboratory customers and should be read together with the accepted case prescription, quote, and clinic account agreement.
Roles and clinic responsibility
The submitting clinic determines the clinical purpose of the case and is responsible for having a lawful basis to collect and disclose the patient information required for laboratory work. ANB Dental processes that information to manufacture, support, deliver, document, and account for the requested service.
Clinics should use a patient reference code instead of a full patient name wherever practical and must not submit records that are unnecessary for the case.
Case data we receive
- Patient reference, limited patient details, dentist and clinic contact information.
- Prescriptions, tooth positions, shade, clinical notes, delivery requirements, and design approvals.
- Photographs, radiographs when necessary, scans, STL files, PDFs, impressions, models, and related metadata.
- Case communications, status history, quotes, invoices, ledger entries, and security audit records.
Use, access, and disclosure
Access is limited to authorized personnel and service providers who require the information for laboratory production, quality control, technical support, hosting, secure communications, delivery, accounting, or legal compliance.
ANB Dental does not sell case data. Data is not used for public marketing, teaching, or a published case study without appropriate authorization and de-identification or specific permission.
Security and retention
ANB Dental applies role-based access, private file delivery, audit records, backups, and other reasonable technical and organizational safeguards. No online system can eliminate all risk, so clinics must also protect their accounts and notify us promptly of suspected unauthorized access.
Case data is retained only for the period reasonably required for production, remake support, warranty, accounting, dispute handling, security, and legal obligations. Retention schedules may differ by record type. Data is securely deleted or de-identified when it is no longer required.
Requests, incidents, and international processing
Patients should normally direct access, correction, or deletion requests to their treating clinic. ANB Dental will reasonably assist the clinic and respond directly where required by law. Some records may need to be retained despite a deletion request.
If data is hosted, accessed, or supported outside Vietnam, ANB Dental and the clinic will address applicable cross-border data requirements. Suspected incidents are assessed and notified to affected clinics or authorities where legally required.
Questions about case data should be sent to office@anbdental.vn. This notice supplements the general Privacy Policy; where they differ, the more specific case-data term applies to laboratory records.
Contact
Questions about this policy may be sent to office@anbdental.vn or discussed by calling +84 909 197 916.