Our remake process distinguishes laboratory workmanship issues from changes in prescription, clinical conditions, or source records.
Effective 27 July 2026.
This policy is for ANB Dental’s professional laboratory customers and should be read together with the accepted case prescription, quote, and clinic account agreement.
How to request a review
Contact ANB Dental as soon as an issue is identified and before remaking or materially altering the restoration. Quote the case number and provide clear photographs, fit information, scan or impression records, and a concise description of the concern.
ANB Dental will review the original prescription, production records, supplied materials, and new evidence before confirming whether a no-charge remake, adjustment, repair, credit, or chargeable remake is appropriate.
Eligible workmanship issues
- A verified manufacturing defect or material defect within the stated product warranty period.
- A restoration that materially differs from the accepted prescription or approved laboratory design.
- A fit or production issue attributable to ANB Dental and supported by adequate clinical records.
Chargeable remakes and exclusions
- Changes to preparation, margin, implant position, occlusion, shade, material, design, or prescription.
- Incomplete, distorted, inaccurate, or superseded scans, impressions, bites, models, or records.
- Insufficient clearance, unsuitable preparation, biological change, tooth movement, or altered oral conditions.
- Damage caused by adjustment, misuse, accident, improper handling, cementation, or use contrary to instructions.
- Cases remade by another laboratory or materially modified before ANB Dental can inspect them.
Timing and return of materials
Submit a review request within 30 days of delivery unless a written product warranty states otherwise. If requested, return the restoration, models, components, and other relevant materials using protective packaging.
Production and delivery timing for an approved remake begins after ANB Dental receives the information and materials needed to proceed.
Scope of remedy
The appropriate remedy is determined case by case and is generally limited to adjustment, repair, remake, or account credit for the affected laboratory item. Clinical treatment costs, chair time, consequential loss, and third-party charges are not included unless required by applicable law or separately agreed in writing.
Contact
Questions about this policy may be sent to office@anbdental.vn or discussed by calling +84 909 197 916.